Orders & Shipping

Returns and refunds

Last updated: September 4, 2026

Curo's return policy turns on one moment: whether the order has shipped. This page explains both sides of that line and how to handle an order that arrives wrong.

Can I cancel my order?

Yes, before it ships. You can cancel at any time before an order ships for a full refund to your original payment method. Email info@curo.you as soon as possible, because orders typically process and ship within 24 to 48 hours. Once the cancellation is confirmed, the refund is credited to your original payment method, allowing a few business days depending on your payment provider.

What happens after an order ships?

Once an order has shipped, all sales are final. Curo does not accept returns or issue refunds after shipment, except when an item arrives wrong, damaged, or defective, which is covered below.

What if my item is wrong, damaged, or defective?

If an item arrives different from what you ordered, or damaged or defective in a way that makes it unsuitable for research use, contact support@curo.you within 7 days of confirmed delivery. Include:

Your order number.
A brief description of the issue.
Photos of the box, the shipping label, and the affected items.

The remedy is a replacement or store credit at Curo's discretion, rather than a cash refund. Approved store credit is added to your account within 5 business days. When the error is on Curo's side, a prepaid return label is provided at no cost and there is no restocking fee.

What if my package was lost or damaged in transit?

Every Curo order includes free Shipping Protection. If the carrier confirms the package lost, tracking shows no movement for 14 days after pickup, or the vials arrive damaged from handling in carrier custody, Curo replaces the order at no cost. Email support@curo.you within 7 days of delivery for damage, or as soon as tracking stalls for loss. Packages marked delivered to your checkout address, including porch piracy, are not covered. See Shipping Protection for the full policy.

How is store credit handled?

Store credit posts to your Curo account within 5 business days of approval, and you can apply it to a future order.

Who do I contact?

Email info@curo.you, or call (943) 300-5010, Monday through Friday, 9:00 AM to 5:00 PM ET. See contact us for full details.

Questions about purity or COAs? See independent per-lot COAs.