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Orders & Shipping
Returns and refunds
Last updated: July 3, 2026
Curo's return policy turns on one moment: whether the order has shipped. This page explains both sides of that line and how to handle an order that arrives wrong.
Can I cancel my order?
Yes, before it ships. You can cancel at any time before an order ships for a full refund to your original payment method. Email info@curo.you as soon as possible, because orders typically process and ship within 24 to 48 hours. Once the cancellation is confirmed, the refund is credited to your original payment method, allowing a few business days depending on your payment provider.
What happens after an order ships?
Once an order has shipped, all sales are final. Curo does not accept returns or issue refunds after shipment, except when an item arrives wrong, damaged, or defective, which is covered below.
What if my item is wrong, damaged, or defective?
If an item arrives different from what you ordered, or damaged or defective in a way that makes it unsuitable for research use, contact info@curo.you within 48 hours of confirmed delivery. Include:
- Your order number.
- A brief description of the issue.
- Photos, if you have them, which help us resolve it faster.
The remedy is a replacement or store credit at Curo's discretion, rather than a cash refund. Approved store credit is added to your account within 5 business days. When the error is on Curo's side, a prepaid return label is provided at no cost and there is no restocking fee.
How is store credit handled?
Store credit posts to your Curo account within 5 business days of approval, and you can apply it to a future order.
Who do I contact?
Email info@curo.you, or call (943) 300-5010, Monday through Friday, 9:00 AM to 5:00 PM ET. See contact us for full details.