Shipping & Fulfillment Policy

Last updated: June 2, 2026

Overview

All orders placed on Curo.you are fulfilled by Mira Labs LLC. This policy covers processing times, carriers, shipping destinations, and what to do if a shipment encounters a problem.

Order processing

Orders are processed on business days (Monday through Friday, excluding federal holidays). Orders placed and paid for before 8:00 AM ET on a business day are picked, packed, and handed off to the carrier that same day. Orders placed after the cutoff, or on a weekend or federal holiday, ship on the next business day.

You will receive an order confirmation email when your purchase is submitted, and a separate shipping confirmation email with tracking information once your order has been picked up by the carrier.

Carriers

Curo.you ships via UPS, USPS, or FedEx. The carrier assigned to your order may depend on your location, package dimensions, and available service levels at the time of fulfillment.

Shipping costs

Order total (before tax)	Shipping cost
Under $200.00	Calculated at checkout
$200.00 or more	Free standard shipping

Free shipping is standard delivery only — it does not include expedited, rush, or overnight service. Where available, faster shipping options are calculated at checkout. Free shipping applies to qualifying orders shipped within the United States.

Shipping destinations

We currently ship within the United States only. We do not ship internationally at this time.

Undeliverable and returned shipments

If a package is returned to us because of an incorrect or incomplete address, a missed delivery, or refusal at delivery, we will contact you at the email address on file to confirm the correct address. Reshipment may require an additional shipping charge.

To avoid delivery issues, please verify your shipping address carefully before completing checkout. Curo.you is not responsible for packages lost or delayed due to an incorrect address provided at the time of order.

Free Shipping Protection

Every Curo order includes Shipping Protection at no charge. If your package is confirmed lost in transit or arrives damaged, we replace it. No fee, no add-on, nothing to select at checkout.

What is covered

Carrier-confirmed loss in transit, or tracking with no movement for 14 calendar days after the carrier accepted the package.
Verified carrier misdelivery to an address other than the address entered at checkout.
Products or vials physically damaged while in carrier custody, such as broken vials, crushed or punctured packaging with product damage, or leaked or compromised seals.
One replacement per order. If a replacement is not possible, store credit or a refund to the original payment method.

What is not covered

Packages the carrier marked delivered to the address entered at checkout.
Porch piracy, theft, or disappearance after delivery.
Incorrect, incomplete, or outdated addresses entered at checkout.
Packages refused, unclaimed, or returned because of customer action.
Delays when the package is eventually delivered.
Delivery to a mailroom, parcel locker, concierge, front desk, household member, or other authorized nearby location.
Damage after delivery from storage, handling, or use.
Product performance, suitability for research, or consequential losses.
Duplicate, fraudulent, or abusive claims.

How to claim

Damage: email support@curo.you within 7 days of delivery with your order number and photos of the outer box, the shipping label, the inner packaging, and the damaged items. Keep everything until we reply. We may send a prepaid return label.
Loss: email us once tracking shows no movement for 14 days, or right away if the carrier declares the package lost.
We reply within one business day.
Coverage starts when the carrier accepts the package and ends when the carrier confirms delivery to the address entered at checkout.

Shipping Protection is a Curo customer benefit, not an insurance policy. It is offered under our Terms of Use.

Address restrictions

We ship to valid United States shipping addresses. The carrier available for your order may depend on your address type.

Shipping questions

The help center answers the common ones in shipping options and timing. For questions about your shipment, tracking, or delivery, contact our support team:

Email: support@curo.you
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

Please include your order number in any shipping inquiry to help us locate your order quickly.